March 6, 2025 – Formal Cease & Desist Notice Sent to Channel Point Apartments Management

On March 6, 2025, a disabled African-American tenant at Channel Point Apartments, managed by Greystar, issued a formal cease-and-desist notice to Community Manager Kathy Scheiwe and Assistant Manager Maximilian Fazio. The notice documented ongoing harassment, retaliation, discrimination, and hostile conduct that had been occurring over an extended period. This written warning was issued six months before the September 11, 2025 confrontation, demonstrating that the tenant had already attempted to resolve issues peacefully and through proper channels.

Summary of Issues Reported in the March 6, 2025 Cease-and-Desist Letter

The letter identified several major concerns that were already affecting the tenant’s safety, well-being, and living conditions.

1. False Lease Violations

The tenant stated that multiple false or exaggerated lease violations had been issued, including an untrue allegation that the tenant’s daughter was sleeping in her car and a fabricated rule claiming she could not close her eyes for 15 minutes in her own vehicle. This marked the second false violation, and these accusations appeared to be strategic rather than legitimate.

2. Illegal Monitoring and Photography

The tenant and their family were monitored and photographed by management without justification. This level of surveillance did not appear to be applied to other residents and contributed to a hostile and intimidating living environment.

3. Harassment Related to a Service Dog (FHA & ADA Concerns)

The tenant relied on a service dog as a disability accommodation. Instead of respecting this, management repeatedly questioned the accommodation, harassed the tenant over documentation, and illegally demanded veterinary records that are not permitted under federal or state law. Under the Fair Housing Act (FHA) and Americans with Disabilities Act (ADA), management may only ask limited questions in certain circumstances; they may not demand private medical or vet records.

4. Vehicle Towed Despite No Posted Restrictions

The tenant’s vehicle was towed even though there were no posted signs or clear parking restrictions. This contributed to the growing sense that management was using punitive tactics rather than standard lease enforcement.

5. Denial of Access to Required Rental Records

The tenant lawfully requested access to their rental records, which California law entitles them to review. Management refused to provide these records or documentation related to the alleged violations, raising questions about transparency and due process.

6. Hostility and Escalation in the Leasing Office

While attempting to discuss a rent discrepancy, the community manager became hostile, snatched a document from the tenant’s hand, and made a false accusation claiming the tenant had threatened her. Instead of de-escalating, management escalated the situation into a police matter.

7. Misuse of 911 for a Landlord–Tenant Dispute

Management then recorded the tenant without permission and called 911 for a dispute that was clearly not criminal. The tenant believed this was a deliberate attempt to intimidate and criminalize them. The assistant manager also contacted police and stated that “a jury would agree with them,” suggesting strategic misuse of police resources rather than a genuine safety concern.

8. Potential Violation of AB 1775 (“Karen Law”)

California’s AB 1775 prohibits making false, racially biased emergency calls. The cease-and-desist letter noted that weaponizing 911 against a Black tenant could fall under this law, potentially resulting in civil and criminal penalties.

Pattern of Retaliation and Discrimination

The March 6 letter made clear that these incidents were part of a broader pattern of behavior, including retaliatory actions after the tenant asserted their rights and discriminatory treatment that disproportionately targeted one household. The tenant warned management that if these actions continued, formal complaints would be filed with HUD, the California Civil Rights Department, and other authorities.

Officials Copied on the March 6, 2025 Notice

To document the seriousness of the situation, the tenant copied the following agencies and officials:

• California Attorney General Rob Bonta
• Governor Gavin Newsom (Karen/Kevin’s Law)
• California Civil Rights Division
• Department of Fair and Equal Housing
• Wally Hebeish, Chief of Police – Long Beach Police Department
• Long Beach Police Department (Case File)

Why This Notice Matters

This cease-and-desist letter demonstrates that issues at Channel Point Apartments were not sudden, isolated, or misinterpreted. The tenant had already documented and reported misconduct months before the more serious events later in 2025. This letter is a critical part of the timeline establishing ongoing harassment, misuse of law enforcement, discriminatory treatment, disability-rights violations, and retaliation.